Solving the industry’s biggest challenge: staff shortage – Hotel-Online

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Jamie Baxter | February 27, 2020

Through Jamie baxter

The hospitality industry is known for its high turnover and constant understaffing. In fact, restaurants, bars and other catering businesses face an average 75% turnover every year – and the problem won’t go away anytime soon. The most common challenges we hear are last minute calls, events that far exceed team size, and staff taking on other tasks.

The uncomfortable truth is, hotel companies can’t hire quickly enough to avoid turnover and understaffing. The solution to this industry-wide problem is to completely rethink the way to recruit staff and rely on new, technology-driven resources.

Undersecurity is hurting business

Hourly employee turnover is at an all time high. According to industrial researcher TDn2K, the turnover rate in 2017 was 146.2%. The stress of high turnover and understaffing not only depletes the existing team, but can also stretch the slender list, potentially affecting the customer experience. In an inherently competitive (and digital) landscape, a customer will find another place to go or share their experience online. In just one year, that could represent tens of thousands of dollars in lost revenue.

The new era of staffing

Replacing staff is expensive – the average cost for a restaurant to hire a new employee is $ 5,684. Instead of investing money in a never-ending problem, restaurants and hotels have solutions at their fingertips that can help them achieve their business goals and staffing needs.

For the increasing amount with workers looking for freedom and flexibility in their schedules, hospitality is emerging as an industry option. On-demand recruiting platforms allow talented industry professionals to practice their skills and earn income that would not have been available otherwise. Stay-at-home parents take shifts after dropping their children off at school, so they can earn extra income while looking after their families. Others use these opportunities to earn extra income in addition to a full-time job to help pay for student loans or big vacations.

At the same time, companies can avoid the financial constraints of unsubscribing and understaffing by outsourcing the work of finding and monitoring these professionals, and can even save their sanity by essentially interviewing people before deciding to them. hire full time. Some staffing platforms may even offer an onboarding process at no cost, which means that if a company wants to offer a full-time position, they can do so without any recruiting fees.

Change the way you work

Technology-driven solutions put people first while delivering real-time results. Businesses that use on-demand staffing platforms see amplified customer service and the ability to host more events with access to additional staff. These platforms relieve companies of the pressure of finding their own experienced and quality staff so that they can focus on improving their operations and providing quality service while staying one step ahead. on the rapidly changing industry.

In today’s digital world, leveraging technology can become a company’s biggest competitive advantage. With on-demand recruiting platforms, businesses can take on more customers, grow faster, increase customer satisfaction, and ease the cost and burden of recruiting. Lack of staff gets you nowhere, but with technology-driven resources you can stay ahead of the game.


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